Questions may arise during the shipping process of the item you have purchased. But don't worry, there’s always a solution!
How to track a shipment
You can see the status of the shipment at all times. The process varies slightly depending on the transport company that is looking after it. For more details, see the following article:
What does it mean if I tick “The item is OK”
When you receive your item and confirm that it is as described in the advertisement, the money will be transferred to the seller. Keep in mind that from that moment onwards you will not be able to open any complaint related to the transaction.
How to open a dispute
If the item you receive is not in good condition, you can open a dispute. In the event that you do not agree with the seller, a Wallapop agent will act as a mediator. For more details, see the following article:
How does Wallapop protect transactions?
At Wallapop we have protection measures in place that ensure each transaction is safe:
- Payment security
- Money back guarantee
- Free return
- Assistance at all times
For this reason, we apply an amount for "insurance" to the price of the item. For more details, see the following article:
When can I request a refund?
Sometimes a sale doesn’t work out: the shipping request is refused, delivery not made successfully, there’s a return, etc. In such and other cases, we proceed with the refund of the amount. For more details, see the following article: