If within 48 business hours of receiving your package you find that the product you received is different than described or not working, you can open a dispute to return it directly from the shipment tracking screen. If you do not see the option indicated, please contact us and we can help you.
When you open the dispute you will need to submit evidence to show why the return was requested and also a brief description of what does not match the item offered by the seller.
Wallapop will conduct a review to make a decision always taking into account our Return Policy. The seller will be contacted by us to be informed about the dispute and to ask him to provide us with any information we may need to resolve the case.
Remember that you must return the product you have received in full, if you do not return it in full, we may take any action we deem appropriate. It is also important to pack the product correctly to avoid damage in shipping. You can check out this article: Tips for good packaging.
Returns are free of charge for both the buyer and the seller.
In case your order has been damaged in transit, you can read this article to know how to proceed: Shipment damaged in transport.
It is essential to keep the original packaging of the product received, including the label.