Starting April 30, you will no longer be able to add or edit the IBAN associated with your Wallapop account unless you have updated the app (Android 1.311.0 / iOS 1.309.0). After this date, you will only be able to edit your bank details on the website.
To transfer the money to your bank account:
- Access your wallet from the app or web and you will find the Withdraw/Transfer to my bank button. If you have not yet verified your identity, the button will be disabled and you will see a message to verify your identity.
- Once you have verified your identity, you will be given the option to add a bank account if you have not yet registered one or a menu to select the amount you want to transfer (always equal to or less than the amount available). Make sure to verify that the account you are adding or have added is correct and active.
- Once you confirm the transfer, you will receive the money within 2-5 working days.
It is important that you make sure to verify that the account you are adding or have added is correct and active at the time of the transfer.
In case there is an error with the registered bank account, either because it has been cancelled or is not operational for some other reason, the money will be returned to your wallet and you will have to process the money transfer to the new account again. The time period in which you will receive the money back in your wallet can vary between 5 and 10 working days, although depending on the bank it can take longer. We recommend that you contact your bank to try to speed up the process.