Submit a request – Help Center

Regarding:

Your email address

I confirm that I belong to an Official Organisation

Type of organism

Wallapop profile name (nickname) of the complainant/victim

Organization's name

Complainant's/victim's email address registered on Wallapop

Complainant/victim phone number registered on Wallapop

Wallapop profile name (nickname) of the alleged scammer/suspect

E-mail address of the alleged scammer/suspect

Phone number of alleged scammer/suspect

Type of request

Please explain your request in as much detail as possible. If you already have an official document with all the necessary information, you do not need to complete this field.

Specify the category

Please specify the reason for contact

Scams and/or fraud

Please indicate the scam and/or fraud

Country

Please, indicate the country:

Payment method used in the transaction

Amount of the charges (if there is more than one, please separate charges by commas (650.20, 24.74, etc.)

Credit card details (first 6 and 4 last numbers with X in the middle) / (EXAMPLE: 433277XXXXXXX9879)

Transaction Date and Time (if it’s more than one, separate by commas 30/04/24 15:30, 12/02/24 07:00)

Subject

Description

Explain your query in detail and how we can help you. Before clicking "Submit", check that the email you wrote is the one you use in your Wallapop account related with the query.

Select the case priority

Number of the official document / injunction

Number of items or content pieces for which removal is requested

For example, if the order requests the removal of two ads, you must enter: 2

Link to the profile or products

You can obtain the link from the app or web through the sharing icon found in the profiles and in each ad.

Attachments

Add file or drop files here