When a transaction cannot be completed (expiration, cancellation, return, ...) you will receive a refund.
Once the refund has been processed:
- If you paid with the wallet, you will be able to use the money immediately.
- If you paid with card you will receive it in your account in 3-10 business days (weekends do not count). Please note that if you have made the payment with a credit card, the refund may be reflected in the following monthly fee.
- If you paid with PayPal, you will receive it back within approximately 2-3 business days depending on the payment method used in PayPal (PayPal balance, debit or credit card, or bank account) and the processing times of each bank.
Please note that in case of a mixed payment with the wallet, the money will be refunded to the corresponding payment method. For example, if you paid €20 with the wallet and €10 with a credit card, the refund will be made to each payment method respectively.
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