How to report a listing on Wallapop?
If you find a listing in the catalog that violates our Prohibited Listings Policy, you have the option to report it so we can review it and take appropriate action:
- Tap on the listing to open it.
- Go to the three-dot icon in the upper right corner of the screen.
- Select the "Report listing" option.
- Choose the reason.
If you want to report a listing for which you have already started a conversation, you can do so by entering the conversation and tapping the three-dot icon in the upper right corner of the screen.
If the listing or content is illegal, you can report it through the Notice and Action channel. Make sure to fill out the form correctly and provide sufficient information for it to be processed properly.
How to report a user on Wallapop?
If you want to report another user's behavior because they are violating our Prohibited Conduct Policies on Wallapop:
- Open the conversation you had with them.
- Tap the three-dot icon to report them.
- The app will give you the option to select from various reporting reasons. Try to choose the one that best fits the situation. If you don't find a suitable option, select "Other reasons" and explain what happened so we can assist you.
If the behaviour is illegal, you can report it through the Notice and Action channel. Make sure to fill out the form correctly and provide sufficient information for it to be processed properly.
How to block a user in the chat?
It doesn’t happen often, but if someone makes you feel uncomfortable, remember that you can always block them to prevent further contact.
To block a user:
- Open the conversation you had with them.
- Tap the three-dot icon.
- Select "Block user..."
If you want to unblock them, follow the same steps and select "Unblock user" to be able to chat with them again.