Wallapop is all about you –That's why we're all about making your experience on our platform the best it can be. We've put together some guidelines and policies to help everyone play nice.
What are Wallapop´s Community Guidelines?
At Wallapop, our top priority is keeping our users safe and happy. To make sure everyone's on the same page, we've set up some rules and policies that we expect all of our users to follow. We're talking about basic etiquette users are expected to follow, safety measures, and the actions we will take to protect them if a problem arises.
1. Follow our Rules and Policies
We have two main sets of policies:
- Prohibited Conduct Policy - this one's all about ensuring that everyone on the platform is on their best behavior.
- The Prohibited Listing Policy - which is all about the items and services that are allowed on Wallapop.
The Prohibited Conduct Policy outlines the types of behavior that are not allowed on the platform. Here is a summary of some of the key prohibited conducts:
- Fraudulent or Illegal activity
- Harassment, Bullying, and Offensive Conduct
- Misuse of Features and Promotions
- Prohibited Profile Content
- Other Prohibited Conduct
The Prohibited Listing Policy outlines the types of items and services that are not allowed on the platform. Here is a summary of some of the key prohibited listings:
- Duplicate Listings
- Forbidden Products
- Insalubrious Products
- Virtual Goods
- Counterfeit and Intellectual Property
- Consumer Goods
- Drugs & Medical Products
- Incongruent Listings
- Animals and Animal Products
- Links and Publicity
- Weapons and Dangerous Products
- Adult Content
- Forbidden Service Policy
- Offensive Material
2. User Best Practice
The goal of these user best practices is to foster a positive and respectful community where everyone feels comfortable and safe. While these might not directly result in an account suspension on Wallapop, we do encourage all users to bear them in consideration:
Interact with courtesy and respect
We love healthy debates and discussions here, but let's keep it respectful and courteous. Everyone is welcome. Remember that everyone brings different experiences, interests, and knowledge to the table. Please refrain from using profanity, hate speech, or attacking others while interacting with fellow users as well as with Wallapop support agents. It is not appropriate to target individuals with complaints about unpurchased items or to pressure sellers or buyers into making transactions. Let's create a positive and inclusive environment for all.
Communication is key
We know that sometimes things don't go according to plan, and that's totally okay. If you change your mind about an offer, don't stress - just let the seller know in time in a polite and respectful way. That way, they can work with other buyers to find the perfect match for their item or service.
If you've already agreed to sell your item to someone else, make sure to mark the item as reserved to give potential buyers a heads-up, so they can continue their search.
If you're running late to meet someone, keep them updated, so they know what's going on. Remember, communication is key, and it's always best to keep the other person in the loop.
Keep yourself safe in your interactions with others. Remember: While the option for face-to-face meetings remains available, it's imperative that such interactions are arranged exclusively through the platform's official app or web channels. Otherwise, selling of items should only take place within the Wallapop platform, communication, sales, and shipping should also be done through it. Please see Wallapop Security Help Center Page for some helpful tips.
Keep your listings up to date
It’s important to keep your listings updated as much as possible. Be honest and accurate about item descriptions and prices, and make sure to add proof of authenticity whenever possible.
When a listing is reserved or sold, be sure to mark it as such. Additionally, if you no longer have the item available, or you have changed your mind about selling, make sure you update or delete the listing to avoid any confusion.
Keep negotiations fair
Negotiating and bargaining can be tons of fun, but let's keep things fair. You don't want to cause frustrations or come off as rude or unprofessional by making crazy-low offers for a listing. So, let's keep things respectful and reasonable for everyone involved.
3. What we're doing
Our teams work around the clock to ensure the safety of our marketplace, its members and the enforcement of our policies.
- We remove posts and take action on accounts that violate our policies.
- We work with law enforcement to do our part in supporting their investigations.
- We’re continuously updating our product features and implementing safety by design to create a more trustworthy and safe marketplace experience.
- We understand that our work is never done.
If you happen to spot anything that goes against our community guidelines, make sure to report it to us.
To report a listing, go to: How do I report a product to Wallapop?
To report a behavior, go to: How do you report a user on Wallapop?