First of all, here you can see the estimated delivery times:
| Origin - Destiny | Delivery time |
| Portugal - Portugal | Estimated delivery in 3-7 days |
| Portugal - Spain | |
| Spain - Portugal | Estimated delivery in 4-8 days |
We also recommend that you consult the carrier's locator to know the current status of your shipment: CTT tracker / DPD tracker
Here are reasons why a package might not have arrived:
- The package was lost. In this case, there is a 20-day claim period from the admission of the package. If 20 days have not yet passed since the package was received, we ask that you wait until this period has passed before contacting us. If 20 days have already passed since the package was accepted, please contact us by clicking the button below.
- The package is parked due to a problem with the delivery address. For more information, see the article: On hold shipping.
- The package could not be delivered and is being returned to the seller. To find out the status of the shipment, please refer to the locator of the transport company with which the shipment was sent: CTT tracker / DPD tracker. In this case, please contact us using the button below so that we can review the incident.
Please note that, as mentioned in our Terms and Conditions, you have a maximum of 30 days from admission of the package to initiate a claim in case you do not receive a package due to loss or theft, after this period we will not be able to process your request.
In case you need to contact us, remember to have at hand the Wallapop shipping tracking code as we will ask you for it at the time of sending your request. You will be able to see it on the web or in the app, by accessing the transaction in progress from the "You" section, in the Purchases/Sales section.
Have more questions?