If the product has been broken or damaged during transport, the buyer should contact us.
In order to review the issue, it is necessary to provide the following pictures within 48 hours of receiving the package:
- A picture of the damaged content.
- A picture of the packaging both exterior and interior.
- A picture of the box where we can clearly see the shipment code.
Remember that it is essential to keep the original packaging of the product received, including the label because without it we can not make the complaint. Also, take into account that if you detect any damage when you receive the package, you should ask the driver to report it on delivery.
In case you need to contact us, remember to have at hand the Wallapop shipping tracking code as we will ask you for it at the time of sending your request. You will be able to see it on the web or in the app, by accessing the transaction in progress from the "You" section, in the Purchases/Sales section.
If you are a seller and the package has been damaged during pickup or you have received a damaged return, please contact us from the button below within 48 hours of delivery or pickup so we can check it.
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