If the product has been broken or damaged during transport, the buyer should contact us.
In order to review the issue, it is necessary to provide the following pictures within 48 hours of receiving the package:
- A picture of the damaged content.
- A picture of the packaging both exterior and interior.
- A picture of the box where we can clearly see the shipment code.
Remember that it is essential to keep the original packaging of the product received, including the label because without it we can not make the complaint. Also, take into account that if you detect any damage when you receive the package, you should ask the driver to report it on delivery.
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