Please note that it may take a few hours for the status of your shipment to be updated in the application.
If after 24 hours the status has not been updated, please contact us using the form below.
Remember that if you are the buyer and have received the product but the information is not updated, you can select the "Mark as received" option following the shipment. Once marked as delivered, the chat will show you the option to open a claim within 48 hours in case the product is defective or different from what was offered. For more information on how to open a dispute, see this article: Open a dispute.
If an error appears on the application during submission, you can contact us through the application itself.
In case you need to contact us, remember to have at hand the Wallapop shipping tracking code as we will ask you for it at the time of sending your request. You will be able to see it on the web or in the app, by accessing the transaction in progress from the "You" section, in the Purchases/Sales section.
Have more questions?